Privacy policy

This Privacy Policy explains how Genergy Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit giltenergy.com (the “Site”) or make a purchase from us.

Genergy Ltd is a company registered in England and Wales (Company No. 12988228) with its registered office at Union House, 111 New Union Street, Coventry, CV1 2NT, United Kingdom.

Collecting Personal Information

We collect the following types of personal information to operate our store, fulfil orders, and provide you with the best service:

Device information: IP address, browser details, cookies, how you interact with the Site.
Order information: name, billing/shipping address, payment information (processed securely by Shopify Payments), email, and phone number.
Customer support information: when you contact us for assistance.

Shopify as Processor

Our store is hosted on Shopify, which provides us with the online e-commerce platform. Shopify processes your personal information to help us deliver our services. You can read more here: Shopify Privacy Policy.

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with information, please contact us at support@giltenergy.com.

Sharing Personal Information

We share information with trusted third parties only as necessary to provide our services (e.g. Shopify, Shopify Payments, carriers, analytics and advertising providers).
We may also disclose information if required by law or to protect our legal rights.

Advertising & Analytics

We use tools such as Google Analytics, Facebook Ads, and other partners to better understand customer behaviour and provide relevant advertising.

You can opt out of personalised advertising at any time by adjusting your preferences:

Your Rights

Depending on where you live, you may have the right to:

Access, correct, or delete your personal information.
Object to processing or request data portability.
Withdraw consent (where processing is based on consent).

EU/UK residents (GDPR): You can exercise these rights by contacting us at support@giltenergy.com.
California residents (CCPA): We do not sell your personal information. You may still request access or deletion by contacting us.

If you are based in the UK or EU and are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.
In the UK, this is the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.

Retention

We keep personal information for as long as necessary to provide our services or comply with legal obligations. Order data is normally retained for tax/accounting purposes unless you request deletion.

Cookies

Cookies help us provide a smoother browsing and shopping experience. These may include essential cookies (for checkout), performance cookies (analytics), and marketing cookies (ads). You can control or disable cookies in your browser settings.

Changes

We may update this Privacy Policy to reflect changes to our practices or legal requirements. Updates will be posted on this page with the revised date.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Genergy Ltd
Union House
111 New Union Street
Coventry, CV1 2NT
United Kingdom
📧 support@giltenergy.com

Last updated: 06.09.2025